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SHIPPING & RETURNS

SHIPPING & RETURNS

Shipping Rates:

Free shipping on orders over $50 – $10 shipping for anything under $50.

Returns Policy:

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase from Black Diamond Clinic, we realise there are times that you may need to return a product.  If you will need to return your product, please review the information below.

  • Due to the nature of our retail products ‘change of mind’ will not be acceptable for a return.
  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.

Please mail your return to:

Black Diamond Clinic
Attn: Returns/Exchanges Dept
230 John Street
Singleton NSW 2330

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased on www.blackdiamondclinic.com.au may be accepted for a return.

Please contact us with any questions by email at info@blackdiamondclinic.com or by phone at (02) 6572 4092

Exchange Policy:

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased only up to 30 days after the original purchase.
  • Due to the nature of our retail products ‘change of mind’ will not be acceptable for a return.
  • Proof of defective or damaged items upon delivery may be required i.e. photo proof.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid package:

Black Diamond Clinic
Attn: Returns/Exchanges Dept
230 John Street
Singleton NSW 2330

Please contact us with any questions by email at info@blackdiamondclinic.com or by phone at (02) 6572 4092

Damaged Products Policy:

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. Please contact customer service at info@blackdiamondclinic.com or by phone at (02) 6572 4092 and we will respond with the appropriate return and/or exchange instructions.