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POLICIES

POLICIES

DEPOSIT POLICY

Black Diamond Clinic now requires each client to pay a 50% deposit when booking any appointment. For online bookings we require deposits within 24 hours of the booking being made. Failure will result in service being cancelled. Deposits can be made in person or over the phone.

CANCELLATION & NO SHOW

Cancellations and no shows can have a big impact on a small business. Cancellations and no shows are not just a loss to the client who cancelled but a loss to a client who could have used this time and a loss to the therapist who was fully prepared for the treatment. 

We ask to please be considerate of others and provide at least 24 hours’ notice to cancel or reschedule your appointment so we can fill this time. If less than 24 hours’ notice is given to cancel or reschedule your appointment or is a ‘no show’ the deposit will be forfeited and non-refundable.

If there has been no deposit taken for a service and the client does not provide 24 hours’ notice to cancel / reschedule or is a ‘no show’ they will be required to pay 50% of the service cost.

We strongly encourage providing as much notice as possible to avoid inconveniencing our other clients and staff.

We thank you for your understanding.

GIFT VOUCHERS & TREATMENT PACKAGES

Black Diamond Clinic will keep all client Gift Voucher and Treatment Package information on file. For best treatment results, Treatment Packages are encouraged to be used upon the Skin Therapist’s recommendations. Cancellation terms also apply to Treatment Packages.

Clients who cancel/reschedule with less than 24 hours’ notice will forfeit the treatment from the Treatment Package purchased.

Gift Vouchers are to be used within 6 months of purchase or where stated otherwise and cannot be redeemed for cash or used in conjunction with any other special offer. You are required to present the Gift Voucher in order for it to be redeemed.

Black Diamond Clinic reserve the right to reject a Gift Voucher credit if the Gift Voucher is not presented. Cancellation terms also apply to Gift Vouchers. Clients who do not or provide less than 24 hours’ notice of their cancellation may forfeit 50% of the treatment total from the Gift Voucher

CHILDREN

Due to the  nature of our treatments, Black Diamond  Clinic is not a child friendly environment. We understand life gets busy and you may need to bring them, if so, please be aware that due to insurance reasons, our therapists and staff cannot be responsible for children left in reception or in any treatment room. Children cannot be present in the room during your laser  treatments. Any children in the clinic must be well behaved and not disturb other guests visiting our clinic.

CONTACT US

 

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We would love to hear from you! Simply fill out the contact form or contact us via the details below.

Phone: (02) 6572 4092

Email: info@blackdiamondclinic.com

Address: 230 John Street Singleton NSW 2330

Salon Hours:

Monday: 9 am to 5 pm

Tuesday: 9 am to 7 pm

Wednesday: 9 am to 9 pm

Thursday: 9 am to 9 pm

Friday: 9 am to 6 pm

Saturday: 8 am to 1 pm

Sunday: Closed

We would love to hear from you! Simply fill out the contact form or contact us via the details below.

Phone: (02) 6572 4092

Email: info@blackdiamondclinic.com

Address: 230 John Street Singleton NSW 2330

Salon Hours:

Monday: 9 am to 5 pm

Tuesday: 9 am to 7 pm

Wednesday: 9 am to 9 pm

Thursday: 9 am to 9 pm

Friday: 9 am to 6 pm

Saturday: 8 am to 1 pm

Sunday: Closed

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