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POLICIES

DEPOSIT POLICY

Black Diamond Clinic now requires each client to prepay 50% of their appointment when booking in. Deposits can be made in person, over the phone or online.

CANCELLATION & NO SHOW

Cancellations and no shows can have a big impact on a small business. Cancellations and no shows are not just a loss to the client who cancelled but a loss to a client who could have used this time and a loss to the therapist who was fully prepared for the treatment. We ask to please be considerate of others and provide at least 24 hours’ notice to cancel or reschedule your appointment so we can fill this time.

If less than 24 hours’ notice is given to cancel or reschedule your appointment the deposit will be forfeited and non-refundable.

If the client does not show up to their appointment we will charge 100% of the appointment and they will not be welcome back to visit us.

We strongly encourage providing as much notice as possible to avoid inconveniencing our other clients and staff.

GIFT VOUCHERS & TREATMENT PACKAGES

Black Diamond Clinic will keep all client Gift Voucher and Treatment Package information on file. For best treatment results, Treatment Packages are encouraged to be used upon the Skin Therapist’s recommendations. Cancellation terms also apply to Treatment Packages.

Clients who cancel/reschedule with less than 24 hours’ notice will forfeit the treatment from the Treatment Package purchased.

Gift Vouchers are to be used within 6 months of purchase or where stated otherwise and cannot be redeemed for cash or used in conjunction with any other special offer. You are required to present the Gift Voucher in order for it to be redeemed.

Black Diamond Clinic reserve the right to reject a Gift Voucher credit if the Gift Voucher is not presented. Cancellation terms also apply to Gift Vouchers. Clients who do not or provide less than 24 hours’ notice of their cancellation may forfeit 50% of the treatment total from the Gift Voucher

CHILDREN

While we understand it can be hard to find someone to look after your little ones, we strongly encourage you not to bring them to your appointments as this not only distracts you and your therapist but also other clients in the clinic. We also use sharp tools and hot wax which makes it a dangerous space for your children and we take no responsibility for them.

We thank you for your understanding.

CONTACT US

We would love to hear from you! Simply fill out the contact form or contact us via the details below.

Phone: (02) 6572 4092

Email: info@blackdiamondclinic.com

Our Singleton Clinic

Address: 230 John Street Singleton NSW 2330

Clinic Hours:

Monday: 9am to 8pm

Tuesday: 9am to 8pm

Wednesday: 9am to 8pm

Thursday: 9am to 8pm

Friday: 8am to 5pm

Saturday: Closed

Sunday: Closed

Our Branxton Clinic

Address: 3/52 Maitland Street Branxton NSW 2335

Clinic Hours: 

Monday: 9am to 8pm

Tuesday: 9am to 8pm 

Wednesday: 9am to 8pm 

Thursday: 9am to 8pm

Friday: 8am to 5pm 

Saturday: Closed

Sunday: Closed

We would love to hear from you! Simply fill out the contact form or contact us via the details below.

Phone: (02) 6572 4092

Email: info@blackdiamondclinic.com

Our Singleton Clinic

Address: 230 John Street Singleton NSW 2330

Clinic Hours:

Monday: 9am to 8pm

Tuesday: 9am to 8pm

Wednesday: 9am to 8pm

Thursday: 9am to 8pm

Friday: 8am to 5pm

Saturday: Closed

Sunday: Closed

Our Branxton Clinic

Address: 3/52 Maitland Street Branxton NSW 2335 

Clinic Hours:  

Monday: 9am to 8pm

Tuesday: 9am to 8pm

Wednesday: 9am to 8pm

Thursday: 9am to 8pm

Friday: 8am to 5pm

Saturday: Closed

Sunday: Closed